1. Who We Are
We are CannagarZA, an online retailer of 3D-printed cannagar moulds. Our website address is https://cannagarza.co.za. We are based in Stellenbosch, South Africa.
2. What Personal Information We Collect
When you place an order on our website, we collect the following personal information:
- Name and surname
- Email address
- Delivery address and contact number
- Order details (products purchased, order value)
We do not collect or store any payment card information. All payments are processed via EFT (electronic funds transfer) directly between you and your bank.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Place an order on our website
- Contact us via the contact form or email
4. Purpose of Processing
We process your personal information only for the following purposes:
- To process and fulfil your orders
- To communicate with you regarding your order (order confirmation, shipping updates)
- To maintain our order records for accounting and tax purposes
- To respond to your enquiries
5. Legal Basis for Processing
We process your personal information based on the following legal grounds under POPIA:
- Performance of a contract: Processing is necessary to fulfil your order
- Legal obligation: We are required to retain certain records for tax and accounting purposes
- Consent: Where you have provided consent for specific processing activities
6. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Courier partners (The Courier Guy) – only your name, delivery address, and contact number for shipping purposes
- Service providers who assist us in operating our website (hosting provider, email services)
All third parties are contractually bound to protect your information and may only use it for the specific purpose for which it was shared.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by South African law (including the retention of financial records for 5 years as required by SARS).
8. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Objection: Object to the processing of your personal information
- Complaint: Lodge a complaint with the Information Regulator (inforegulator.org.za)
To exercise any of these rights, please contact us at cannagarza@gmail.com.
9. Security
We take appropriate technical and organisational measures to protect your personal information against loss, theft, and unauthorised access. Our website uses SSL encryption (HTTPS) for all data transmission.
10. Cookies
Our website uses essential cookies required for the shopping cart and checkout functionality. We also use Google Site Kit for analytics purposes. By using our website, you consent to the use of these cookies.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
Last updated: 26 May 2026
